The latest Audiotherm model Smart (from March 2021) is compatible with the AMC Cook & Go app. In order to also use the remote access, the latest Navigenio Wi-Fi is required (from March 2021).
The latest Navigenio model Wi-Fi (from March 2021) can be configured for use with remote access. It is therefore compatible with the latest Audiotherm model Smart (from March 2021) and the AMC Cook & Go app.
Do you have the Navigenio from the previous M30 system (2010-2020)? Then you can connect it with the latest Audiotherm model Smart (from March 2021) via Bluetooth and use it. However, there is one limitation, as the remote access does not work.
The Audiotherm connects with your smartphone via Bluetooth.
How it works:
Launch the AMC Cook & Go app.
The AMC Cook & Go app will tell you if all necessary settings (e.g. Bluetooth, location) are not set or active. Make sure that you set all these settings. Afterwards, the search for an Audiotherm will start.
Switch on the Audiotherm – after a moment (depending on the smartphone model this may take up to a minute) the app logo will appear on the Audiotherm display and the Audiotherm will then appear as a new tile in the app.
Minimum requirement: Your smartphone must support Bluetooth Low Energy (BLE for short) version 4.2 as a minimum.
The Audiotherm connects with your smartphone via Bluetooth.
How it works:
Launch the AMC Cook & Go app.
The AMC Cook & Go app will tell you if all necessary settings (e.g. Bluetooth, location) are not set or active. Make sure that you set all these settings. Afterwards, the search for an Audiotherm will start.
Switch on the Audiotherm – after a moment (depending on the smartphone model this may take up to a minute) the app logo will appear on the Audiotherm display and the Audiotherm will then appear as a new tile in the app.
Minimum requirement: Your smartphone must support Bluetooth Low Energy (BLE for short) version 4.2 as a minimum.
In order to control the cooking process remotely using the AMC Cook & Go app, first of all you need to connect the compatible Navigenio model Wi-Fi with your WLAN.
How it works:
1. Launch the AMC Cook & Go app.
2. Switch on the Audiotherm.
3. Using the knob, switch the Navigenio onto “A”.
4. Wait until the Navigenio appears underneath the Audiotherm tile. Click on “set up”.
5. Click on the “remote access” slider.
6. Select the WLAN you wish to connect and enter the password. Click on “connect”.
The remote access is now set up via the selected WLAN.
If remote access is already set up, the Navigenio can be connected to another WLAN network here.
Yes, several Audiotherms can be connected to one AMC Cook & Go app at the same time. Each Audiotherm is represented as a tile, one below the other. However, only one Audiotherm can be operated via one app at the same time.
There is basically no limit to how many Audiotherms can be connected to the AMC Cook & Go app at the same time. However, depending on the performance of your smartphone, it may cause problems when mirroring the Audiotherm display (e.g. flickering, incomplete display), if a certain number of connected Audiotherms is reached.
Yes, you can connect several Navigenios to one AMC Cook & Go app at the same time. However, only one Navigenio can be operated via one app at the same time.
You need an Internet connection via WLAN or mobile data to log into the AMC Cook & Go app with the AMC Smart Login. Provided you are logged in, you can also use the app offline using the Bluetooth connection. The best thing to do therefore is to check whether you are logged in before you go offline.
Please note that it is not possible to use the remote access in offline mode (with no Internet connection).
The start delay time can be set up below the cooking time. If no start delay time has been set up, “Cooking process will start instantly” applies. By clicking on “Instantly”, you can define the start delay time.
Please note that the start time can be delayed by no more than 9 hours and 59 minutes. However, the start delay time can also be adjusted in remote access mode, if the required start delay time exceeds the maximum start delay time.
This is how to check whether your AMC system is in remote access mode:
Check that “in remote access” is written on the Navigenio section of the Audiotherm tile. If so, you are all set.
If it is not written there, your AMC system’s remote access is not active. Try to connect once again by switching your Navigenio off and then on again. If that does not work, do the same with the Audiotherm.
The functionalities are limited in remote access for security reasons. For this reason, it isn’t possible to change the cooking program remotely. You can change the cooking program as soon as you are within range of the Audiotherm with your smartphone (via Bluetooth).
Permitted cooking program changes using remote access:
The AMC system remains connected to the cloud. Even if you close the app and reopen it or restart your smartphone, after one to two minutes, the connection to your AMC system via the cloud is reestablished.
There may be several reasons why your Audiotherm is not connecting to the AMC Cook & Go app.
This is how your Audiotherm connects to the AMC Cook & Go app:
To ensure that you have the latest app version installed, go to the App Store or Play Store.
The AMC Cook & Go app will tell you if all necessary settings (e.g. Bluetooth, location) are not set or active. Make sure that you set all these settings.
Make sure that the Cook & Go app is “searching for Audiotherm”. As soon as the first Audiotherm is connected, the search will stop after a short while. You can recognize this by the fact that the button "search for Audiotherm" appears under the Audiotherm tiles. Click on it to restart the search for another Audiotherm.
Close the app completely and open the AMC Cook & Go app again.
Did the connection work earlier and now it does not anymore? Then go to the Bluetooth settings in your smartphone's settings and delete all devices called "AMC Audio" from the list of previously connected or paired devices.
Is the energy-saving mode or similar active? It may be that this needs to be switched off for a connection to be possible.
Close the app completely, restart your smartphone and open the AMC Cook & Go app again.
If the previous steps do not work, uninstall the AMC Cook & Go app and download the latest app version from the App Store or Play Store.
We use Bluetooth Low Energy (BLE 4.2). This is an energy-saving wireless communication technology for short-distance communication. The range inside a building is therefore restricted to below 10m. External sources of interference such as other Bluetooth devices, wireless devices (e.g. smartphones) or wireless routers, the building structure (e.g. walls) and large pieces of furniture (e.g. cupboards) can reduce the range to a few meters.
Use the Navigenio Wi-Fi to stay connected to your AMC system even outside the range of Bluetooth. To do so, set up remote access (see "Configuration").
Ensure that you have enabled notifications for the AMC Cook & Go app in the settings of your smartphone. To do this, go into the app settings of your smartphone.
The cause is not the app, but certain settings on your smartphone (e.g. battery optimization) which cannot be influenced by the app. This happens especially when you use your AMC system remotely.
This is how you can ensure push notifications arrive:
Go to the settings of your smartphone and disable the "Do not disturb" mode.
Go to the settings of your smartphone to the AMC Cook & Go app and allow notifications.
Go to the settings of your smartphone to the AMC Cook & Go app, allow background activity and check that battery usage is not optimized.
Go to the settings of your smartphone to the AMC Cook & Go app and allow background data usage.
Go to the settings of your smartphone and disable the power saving mode.
Go to the settings of your smartphone and check the Wi-Fi settings to ensure that the Wi-Fi stays connected even in standby mode.
Depending on the manufacturer, model and operating system version, there may be other settings that can affect the push notifications, e.g. “Adaptive notifications”, “Notify when picking up”, “Digital Wellbeing” etc.
Please note that the above settings are named differently depending on the manufacturer, model and operating system version or are sometimes not available.
It can happen that several push notifications occur when your AMC system is in remote access, i.e. connected to the Audiotherm and Navigenio via the cloud. However, there are usually no more than two push notifications per message (e.g. cooking process completed).
It can also happen that a push notification comes in and is triggered again when you open the app.
If, on the other hand, your AMC system is connected directly via Bluetooth to the Audiotherm and Navigenio, only individual push notifications should arrive.
Currently, the AMC Cook & Go app for Android smartphones is only available on the Google Play Store. If your smartphone does not support the Google Play Store, there are alternative ways to install the AMC Cook & Go app. Google knows more about this. If the app is installed this way, we unfortunately cannot guarantee that the AMC Cook & Go app will always work without problems.
The Navigenio Wi-Fi can only connect to 2.4 GHz networks. It is not possible to connect to 5 GHz networks.
However, most routers offer the opportunity to activate the 5 GHz and 2.4 GHz frequency simultaneously. If that is not possible, you can also switch your router from 5 GHz to 2.4 GHz. The manufacturer or provider handbook for your router will help you to do this.
The remote access setup is not working
Certain routers provide guest WLAN with restricted access opportunities, which only allow you to surf the Internet and send emails (e.g. FRITZ!Box). For the communication with the Navigenio to function, full Internet access must be ensured – no restrictions must be activated.
In addition to guest WLAN, the WLAN networks in hotels, restaurants, conference rooms or other public spaces are often restricted. In such circumstances you can also use a mobile hotspot via your smartphone.
Ports 443 and 8883 must also be open (firewall settings). The Navigenio supports wireless standards 802.11 b/g/n and exclusively 2.4 GHz.
In rare cases, the problem may be related to the availability of the cloud server. Please test the connection again later.
Cook & Go app versions 1.4.3 and older are outdated and no longer supported.
If you experience problems with these versions, please go to the Apple App Store or Google Play Store and update to the latest app version (2.0.0 or higher).
Internet browsers (e.g. Firefox, Google Chrome, Safari) store certain information of visited websites. This is mainly so that the websites load faster when you visit them again. Sometimes, however, this can lead to problems and make it impossible to log in to a website, for example.
The easiest way to fix this problem is to clear your browser data (especially cookies). Google can help you find out how to clear cookies from the browser you are using.
The Navigenio Wi-Fi software can only be updated via the AMC Cook & Go app.
Updating the Navigenio Wi-Fi software
Available updates are displayed to the user every time your AMC system goes online. Then, after a short wait, a pop-up will appear with a message that a new update is available for the Navigenio and can be installed.
This is how you go online with your AMC system:
1. Launch the AMC Cook & Go app. (Ensure that your smartphone has Internet access.)
2. Switch on the Audiotherm.
3. Using the knob, switch the Navigenio onto “A”.
4. Configure the Navigenio for remote access.
Please note that only the latest Wi-Fi model (from March 2021) can be updated. This is not possible with all earlier models.
Android smartphones such as Samsung, Huawei, Xiaomi or Google require location permission.. For certain Android versions it is also necessary to switch on the location whilst the app is being used for Bluetooth Low Energy (BLE for short) to function properly. Ensure that you enable notifications so that you receive push notifications during cooking.
Access to the Internet (WLAN or mobile data) is also required to register/log in with the AMC Smart Login. If you wish to use your AMC via remote access, Internet access is also required for this.
Apple Smartphones
iPhones require access to Bluetooth and the background updates for our app to function properly. Ensure that you have enabled notifications in order to receive notifications during cooking.
Access to the Internet (WLAN or mobile data) is also required to register/log in with the AMC Smart Login. If you wish to use your AMC via remote access, Internet access is also required for this.
The AMC Cook & Go app uses Bluetooth Low Energy (BLE) to connect to the Audiotherm.
On a smartphone running Android 6 and above, using BLE requires the following: The location must be turned on and the location permission must be set. If this is not the case, the app cannot detect nor communicate with the Audiotherm.
Unfortunately, this is an obligatory requirement on the part of the Android operating system. Without the location sharing, the modern Bluetooth Low Energy (BLE) standard cannot be used on Android. The AMC Cook & Go app does not record any location data.
When you connect an Audiotherm Smart with the AMC Cook & Go app for the first time you will be asked to authorize the connection (bonding). After this point, the connection between the Audiotherm and the app is encrypted and no other app user can listen in or access the Audiotherm.
Remote access is only possible if the cooking process has been initiated through the app.
To delete all data and networks from your Navigenio Wi-Fi, it needs to be restored to factory settings.
How it works:
Launch the AMC Cook & Go app.
Switch on the Audiotherm.
Using the knob, switch the Navigenio onto “A”.
Wait until the Navigenio appears underneath the Audiotherm tile.
In the Navigenio section of the Audiotherm tile, click on the settings symbol.
Click on “Reset”.
Using the knob, switch the Navigenio onto “0”.
Disconnect the Navigenio from the power supply for 3 seconds.
Your Navigenio has now been reset to the factory settings and is no longer connected to the Internet or to your WLAN. If required, remote access can be restored.
